ON-DEMAND WEBINAR

How GenAI agents are transforming local government

AI-powered digital agents are reshaping how local governments deliver services — making it easier for residents to access information and complete tasks anytime, from anywhere.

Watch this on-demand webinar to see how purpose-built generative AI — built for government, not retail — can boost service delivery by up to 71% (NASCIO), reduce staff workload, and increase resident satisfaction.

Anchored in Granicus Service Cloud, the Government Experience Agent (GXA) delivers fast, accurate, and multilingual support — securely integrated into your websites, forms, and workflows.

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In this webinar, you will learn:

  • Why digital agents tailored to specific intents can help you achieve key outcomes like improved customer experience, call center reduction, and more operational efficiency
  • The role government-grade guardrails and metadata tagging play in ensuring secure, accurate, and compliant AI interactions
  • How technology alone is not enough for successful AI deployments – and why ongoing optimization and expert support can supercharge local governments efforts to keep their AI solutions effective and aligned with evolving community needs
  • How GXA harnesses proprietary data from Granicus Websites/CMS (OpenCities & govAccess/Vision) and Granicus Forms and Workflow (OpenForms) to deliver seamless digital experiences that lower service costs
Luke Norris
VP of Strategic Initiatives, Granicus
Kate May
Principal Product Manager, Granicus
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