How GenAI agents are transforming local government
AI-powered digital agents are reshaping how local governments deliver services—making it easier for residents to access information and complete tasks anytime, from anywhere. With AI tailored to specific use cases—not generic commercial chatbots—generative AI helps governments improve service delivery by up to 71% (NASCIO), while reducing staff workload and increasing constituent satisfaction.
Anchored in Granicus Service Cloud, Government Experience Agent (GXA) leverages deep integration with your websites, forms, and workflows to provide secure, multilingual, and jurisdictionally accurate support. Join us on August 7 at 1 pm ET | 10 am PT to explore how GXA enhances your existing Granicus capabilities to deliver faster, more accurate, and more personalized experiences.
In this webinar, you will learn:
- Why digital agents tailored to specific intents can help you achieve key outcomes like improved customer experience, call center reduction, and more operational efficiency
- The role government-grade guardrails and metadata tagging play in ensuring secure, accurate, and compliant AI interactions
- How technology alone is not enough for successful AI deployments – and why ongoing optimization and expert support can supercharge local governments efforts to keep their AI solutions effective and aligned with evolving community needs
- How GXA harnesses proprietary data from Granicus Websites/CMS (OpenCities & govAccess/Vision) and Granicus Forms and Workflow (OpenForms) to deliver seamless digital experiences that lower service costs
