Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Modernizing Customer Experience Through Digital Government

To accomplish the desired outcomes and reduce the frustration that often accompanies the pursuit of federal services, government agencies must prioritize rebuilding trust among constituents of all backgrounds, income levels, geographic locations, and more. Trust is a critical element to improving an agency’s reputation while reducing barriers to entry and enhancing customer service.

In early 2022, President Biden issued an executive order (EO) designed to address a challenge that has long-plagued federal workers and service-seekers alike: customer experience. This EO, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” may be the most comprehensive guidance on service delivery to date.

For more than 20 years, Granicus has partnered with governments of all levels and sizes across the United States to help simplify and, often, automate or digitize common tasks. Creating a positive customer experience has been a core tenet of Granicus’ business model since the company’s inception. As a result, Granicus customers have a unique head start when it comes to complying with this latest EO.

Download our Modernizing Customer Experience Through Digital Government guide to learn more.

Related Resources

Checklist

Efficient Budget Planning for Local Government: A Guide for Communication and IT Managers

Read More
On-Demand Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
Infographic

Revenue Recovery in Mississippi: How Local governments Can Get the Most out of Short-Term Rentals

Read More
Webinar

Video & Audio Records Requests Made Simple

Read More
Webinar

Convenient 311 Services to Improve Community Engagement

Read More
Webinar

Metrics that Impact Outcomes

Read More
On-Demand Webinar

Full-Service Digital Government

Read More
On-Demand Webinar

Building Program Awareness with Digital Channels

Read More
Webinar

Barriers of Digital Service Adoption

Read More
On-Demand Webinar

Engaging Stakeholders for Successful Short-Term Rental Programs

Read More
On-Demand Webinar

Short-Term Rental Strategic Regulations Workshop

Read More
Guide

Modernization Hits and Misses: Lessons Learned from Federal Digital Service Innovation

Read More
Guide

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Read More
On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
On-Demand Webinar

Digital Transformation Virtual Summit

Read More
On-Demand Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More