Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govAccess

Efficiency & Innovation: Give residents what they want, end-to-end online service fulfillment

Residents expect government services to be responsive to their needs, and that means online, seamless, accessible, and secure.

Things you’re likely to never hear a resident say:

  • I can’t wait to call the city and apply for my business license!
  • Wow! I loved printing that PDF, filling it out by hand, and then scanning it back via email.

Fortunately, there is hope for organizations looking to improve their processes and provide more convenient services to residents. Confronting the reality of inefficient and antiquated systems is the first step toward improvement. The second step: Diagnosing the current environment and creating a plan for modernization.

Service digitization goes beyond PDFs and fillable forms. Automated workflows can bring extra benefits, but that’s just the start of benefits you can offer residents from end-to-end online services. A truly effective and efficient fulfillment service reduces vendor sprawl and drastically improves the experience of your staff members and residents.

Join government efficiency and innovation expert, Brian Elms, to discuss the best practices of end-to-end online service fulfillment. Uncover how local governments are centralizing systems, lowering costs, and reducing headaches for their staff and residents.

You’ll learn about:

  • The most common mistakes governments make when digitizing services.
  • Why online services are imperative for your bottom line, your residents, and for your tech stack.
  • What end-to-end digital service should look like — and how to achieve it.

Date: Tues., June 7, 2022
Time: 9 a.m. PT/Noon ET
Location: Live Zoom Webinar
Cost: Free

Featured Speakers:

Brian Elms

Brian Elms – Government Efficiency and Innovation Expert

Brian Elms is the author of Peak Performance and is the former Director of Peak Academy and Analytics for the City and County of Denver. He specializes in government innovation and has more than 15 years of experience providing program management expertise to government agencies, elected officials, trade associations, and nonprofit organizations. Brian started his career in public service after graduating from Regis University and joining the National School and Community Corps (AmeriCorps) as a team leader. He also worked for the Rendell Administration in Pennsylvania as the Policy Director for the Department of Aging. After working in Washington, D.C., for AARP as a Legislative Specialist for health and long-term care, Brian moved back to his hometown and served as the Assistant Director of Government Affairs at Denver International Airport.

Brian is a Lean Black Belt, a certified Six Sigma Green Belt, and a Change Management Professional. In his prior role as Director of the Peak Academy, he developed curriculum, training, and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2012, Peak Academy initiatives have saved the City and County of Denver more than $30 million and the Academy has provided training to more than 7,000 public and nonprofit professionals.

Brian joined the Change & Innovation Agency to focus on creating employee-driven innovation programs around the country. He is currently working with multiple cities to launch programs and establish meaningful innovation programs that improve the lives of employees and their clients. 

Related Resources

Event

2022 Granicus Digital Government Awards (Virtual) BANQUET

Read More
Webinar

Summer Special: Ask Us Anything About Short-Term Rentals

Read More
Webinar

How Your New Website Can Get the Attention It Deserves!

Read More
Webinar

Connecting the Dots: How integrating messaging with your website empowers your community!

Read More
Webinar

Short-Term Rental Compliance and Enforcement Made Simple

Read More
Infographic

How Time & Money is Wasted on Manual Public Meeting Processes

Read More
Webinar

4 Objections in 15 Minutes: Survey Findings from 300+ Records Managers

Read More
Webinar

Leveling Up Community Engagement: How to Boost Public Participation

Read More
Webinar

3 Tips in 15 Minutes: Police Disciplinary Records Going Public

Read More
Webinar

Building Digital Equity with IIJA Funding

Read More
Webinar

Efficiency & Innovation: Give residents what they want, end-to-end online service fulfillment

Read More
On-Demand Webinar

5 Tips in 15 Minutes: Body Worn Cameras’ Impact on Public Records Requests

Read More
Webinar

4 Tips in 15 Minutes: The Software Encircling Public Records Management

Read More
Webinar

Effective Virtual Engagement with Constituencies

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Quick Wins to Stay Afloat When Drowning in Public Records Requests

Read More
On-Demand Webinar

3 tips in 15 minutes: Top Considerations for Modern Short-Term Rental Regulations

Read More
Whitepaper

The Power of the Engaged Customer – Personalized, Multichannel Government Experiences

Read More
Guide

Modernizing Customer Experience Through Digital Government

Read More
Webinar

3 Tips in 15 Minutes: Move Your Records Storage and Tracking Out of Spreadsheets and Email

Read More