Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govAccess

Efficiency & Innovation: Give residents what they want, end-to-end online service fulfillment

Residents expect government services to be responsive to their needs, and that means online, seamless, accessible, and secure.

Things you’re likely to never hear a resident say:

  • I can’t wait to call the city and apply for my business license!
  • Wow! I loved printing that PDF, filling it out by hand, and then scanning it back via email.

Fortunately, there is hope for organizations looking to improve their processes and provide more convenient services to residents. Confronting the reality of inefficient and antiquated systems is the first step toward improvement. The second step: Diagnosing the current environment and creating a plan for modernization.

Service digitization goes beyond PDFs and fillable forms. Automated workflows can bring extra benefits, but that’s just the start of benefits you can offer residents from end-to-end online services. A truly effective and efficient fulfillment service reduces vendor sprawl and drastically improves the experience of your staff members and residents.

Listen as government efficiency and innovation expert, Brian Elms, discusses the best practices of end-to-end online service fulfillment. Uncover how local governments are centralizing systems, lowering costs, and reducing headaches for their staff and residents.

You’ll learn about:

  • The most common mistakes governments make when digitizing services.
  • Why online services are imperative for your bottom line, your residents, and for your tech stack.
  • What end-to-end digital service should look like — and how to achieve it.

Watch the webinar on-demand now!

Featured Speakers:

Brian Elms

Brian Elms – Government Efficiency and Innovation Expert

Brian Elms is the author of Peak Performance and is the former Director of Peak Academy and Analytics for the City and County of Denver. He specializes in government innovation and has more than 15 years of experience providing program management expertise to government agencies, elected officials, trade associations, and nonprofit organizations. Brian started his career in public service after graduating from Regis University and joining the National School and Community Corps (AmeriCorps) as a team leader. He also worked for the Rendell Administration in Pennsylvania as the Policy Director for the Department of Aging. After working in Washington, D.C., for AARP as a Legislative Specialist for health and long-term care, Brian moved back to his hometown and served as the Assistant Director of Government Affairs at Denver International Airport.

Brian is a Lean Black Belt, a certified Six Sigma Green Belt, and a Change Management Professional. In his prior role as Director of the Peak Academy, he developed curriculum, training, and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2012, Peak Academy initiatives have saved the City and County of Denver more than $30 million and the Academy has provided training to more than 7,000 public and nonprofit professionals.

Brian joined the Change & Innovation Agency to focus on creating employee-driven innovation programs around the country. He is currently working with multiple cities to launch programs and establish meaningful innovation programs that improve the lives of employees and their clients. 

Related Resources

On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More
On-Demand Webinar

Tips for Building More Productive Boards

Read More
On-Demand Webinar

Digital Transformation: 2022 in Review + Predictions for 2023

Read More
On-Demand Webinar

Tips for Finding Common Ground When Legal and Records Disagree

Read More
On-Demand Webinar

The Power of the Engaged Customer: Tips for Elevating CX Strategy

Read More
On-Demand Webinar

Getting Connected: OpenCities and EngagementHQ

Read More
On-Demand Webinar

Deep Dive: Destination Marketing and Short-Term Rental Revenue

Read More
On-Demand Webinar

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Read More
On-Demand Webinar

Tactical Urbanism and Building Better Communities

Read More
On-Demand Webinar

Combating Public Records Request Complexity With Technology and Automation

Read More
On-Demand Webinar

3 Tips in 15 Minutes: How Fractional Ownership Impacts Short-Term Rentals

Read More
On-Demand Webinar

3 Ways SMS Messaging Can Improve Resident Experiences

Read More
On-Demand Webinar

Digital Transformation and Community Engagement in Planning

Read More
Guide

Data is Fundamental to Improving the Citizen Experience

Read More
Guide

2022 Public Records Benchmark Report

Read More
On-Demand Webinar

Metrics that Matter: How-to Evaluate Civic Engagement

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
On-Demand Webinar

Finding Time: Efficiencies for Government Staff

Read More
On-Demand Webinar

Best Practices for Effectively Communicating with Requesters

Read More