ON-DEMAND WEBINAR

From content to conversations: How to get ready for AI-powered resident services

Crafting AI content that connects

Join Granicus Experience Group (GXG) consultants Danny Villers and Tim Torres as they guide you through the essentials of AI readiness, with a focus on content strategy, analytics, governance, and the Government Experience Agent (GXA) — a purpose-built AI solution designed specifically for cities and counties to provide accurate, empathetic, always-on customer experiences.

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What you'll learn in this session

In the age of AI, local governments face a unique opportunity — and challenge — to transform how they serve residents. This on-demand webinar, Crafting AI Content That Connects, is your primer for preparing your website and digital services for the future of conversational government.

This session is part of Granicus’ ongoing series helping local government leaders explore and apply AI to real-world challenges.

Key takeaways

Why content matters for GenAI

Discover how high-quality, resident-focused website content powers effective AI responses — and why outdated or missing content can lead to confusion.

Using site analytics to prepare for GenAI

Explore how your website’s traffic and search data can guide your content strategy and highlight areas for improvement.

Governance and team roles

Identify who on your team should own AI readiness — from content managers to AI agent administrators — and how to structure ongoing maintenance.

Content auditing for optimization

Get a practical checklist for reviewing and improving your website content to ensure it’s AI-ready.

Post-launch insights

See how GXA’s data can help you continuously improve your site and better understand resident needs.

Common mistakes and quick wins

Avoid common pitfalls and implement easy fixes that make a big impact — like converting PDFs to web pages and simplifying language.

Discover how high-quality, resident-focused website content powers effective AI responses — and why outdated or missing content can lead to confusion.

Explore how your website’s traffic and search data can guide your content strategy and highlight areas for improvement.

Identify who on your team should own AI readiness — from content managers to AI agent administrators — and how to structure ongoing maintenance.

Get a practical checklist for reviewing and improving your website content to ensure it’s AI-ready.

See how GXA’s data can help you continuously improve your site and better understand resident needs.

Avoid common pitfalls and implement easy fixes that make a big impact — like converting PDFs to web pages and simplifying language.

Person holding a smartphone and interacting with a digital ‘Generate’ button on a virtual interface.
Tailored insights for strategic innovators

Who should watch

This on-demand session is perfect for:

  • Communications and digital services teams
  • Website content managers
  • IT and innovation leaders
  • Department heads responsible for resident-facing services
  • Anyone involved in digital transformation or AI strategy
Watch on demand now
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Make every resident interaction count

Transform your resident services with purpose-built AI

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