Driving ROI: The Business Case for Digital Self Service in Government

State and local governments have made significant improvements in how they make digital self-service options available to their residents. But according to a Deloitte report from 2020, digital maturity in government remains low – 80% of those interviewed said they were in the beginning stages of the shift to online digital services.

In this research study written by Hobson & Company (H&C), a leading research firm focused on Return on Investment (ROI) studies, Granicus govService can not only help government organizations digitize services, but it can also deliver a quick and compelling ROI.

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