Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govService

Digitize Utilities: Update Your Online Experience to Simplify Workflows and Better Serve Residents

Manage the most pressing public utility service requests quickly and easily with a system designed to overcome internal silos, ease workflows, automate customer communications, and more.

How much time do your employees spend processing common customer requests to start/stop service, transfer service, and update billing information? What could your staff do if request processing was streamlined, more customers self-served online instead of by phone or email, and data transfer between departments was automated?

Granicus has a solution to streamline workflows, cut costs, and improve customer satisfaction.

Download to learn how to handle common utility service requests, from billing to one-time charges to start/stop service.

Learn how to:

  • Give residents 24/7 access to their usage info and account history.
  • Take 24/7 online payments and minimize costly phone calls and foot traffic.
  • Customize your workflows to optimize teamwork and management.
  • Break down silos to better serve residents.
  • Offer digital accessibility on any device, anywhere – at your residents’ convenience.

Related Resources

Webinar

Focus on efficiency and self-service

Read More
Webinar

Preserving Communities: Public Engagement and Short-Term Rental Compliance

Read More
Webinar

Transforming into a Digital City Hall

Read More
Webinar

360 Degrees of Community Involvement

Read More
Webinar

Better Inform, Serve, and Engage Your Residents

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More
On-Demand Webinar

Tips for Building More Productive Boards

Read More
On-Demand Webinar

Digital Transformation: 2022 in Review + Predictions for 2023

Read More
On-Demand Webinar

Tips for Finding Common Ground When Legal and Records Disagree

Read More
On-Demand Webinar

The Power of the Engaged Customer: Tips for Elevating CX Strategy

Read More
On-Demand Webinar

Getting Connected: OpenCities and EngagementHQ

Read More
On-Demand Webinar

Deep Dive: Destination Marketing and Short-Term Rental Revenue

Read More
On-Demand Webinar

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Read More
On-Demand Webinar

Tactical Urbanism and Building Better Communities

Read More
On-Demand Webinar

Combating Public Records Request Complexity With Technology and Automation

Read More
On-Demand Webinar

3 Tips in 15 Minutes: How Fractional Ownership Impacts Short-Term Rentals

Read More
On-Demand Webinar

3 Ways SMS Messaging Can Improve Resident Experiences

Read More
On-Demand Webinar

Digital Transformation and Community Engagement in Planning

Read More
Guide

Data is Fundamental to Improving the Citizen Experience

Read More