Digital service delivery: Meet the Government Experience Agent (GXA)

Part of the 2025 Government Experience Virtual Summit, this session features Kate May, principal product manager on the Emerging Technology team at Granicus, walking through a live demo of the Government Experience Agent (GXA) in action.

Designed to extend staff capacity, GXA gives residents 24/7, conversational support directly on your website. It helps people find and understand information about payments, permits, property taxes, parking, mental health resources, and more — using plain language, following multi-step questions, and maintaining context across the entire interaction.

As May explains, “GXA is more than a chatbot. It’s a trusted digital assistant for your community.”

Ready to start? Talk to us about setting up a pilot program.