Checklist

Consolidate content for government AI agents

Harmonize your digital content to empower your AI-powered agent. This third checklist in our four-part series offers a strategic guide for local, county, and state government officials to consolidate duplicative and conflicting information. When multiple versions of the same information exist, it confuses residents and challenges AI agents, who do not inherently know which source is correct.

This resource gives your organization a framework for creating a single source of truth. This cleanup will reduce misinformation, improve resident trust in your digital services, and enable your AI agent to deliver fast, accurate, and helpful responses.

Download this checklist today to unlock the full potential of your AI agent by building a foundation of consistent, reliable content.

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Key takeaways

  • Content Consolidation Strategy: Learn to identify and map overlapping content, from duplicate service pages to conflicting instructions.
  • Establish a Single Source of Truth: Understand how to designate one authoritative page per service and redirect or remove outdated content.
  • Improve AI Performance: See how standardizing terminology and instructions across departments enables your AI agent to provide consistent, reliable answers.
  • Enhance Resident Experience: Reduce confusion for all residents by ensuring guidance is consistent everywhere on your digital properties.
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Get the other checklists

Download the checklist to create your single source of truth, then explore the other guides in the series:

Consolidate content for government AI agents

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Unlock the full potential of your AI agent by building a foundation of consistent, reliable content

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