Civic Engagement Benchmarks: How to Improve Customer Experience

In a year of recovery, growth, and an increased need to drive connection and action in communities, civic engagement remains vitally important to healthy, functioning governments.

Join Granicus’ Charlotte Lee, Strategic Lead, CX and Innovation, and Luke Norris, VP, Platform & Digital Transformation as they provide answers to the top digital metrics questions from government leaders including:

  • What does this metric mean?
  • How do I rate in comparison to my peers?
  • What are the key takeaways?
  • How has this data changed year to year?

Watch this hour-long discussion today to explore how leaders can improve citizen engagement through targeted, authentic, and data-driven customer experiences.

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