In this brief on-demand webinar, Cindi Mansell shares 10 specific things you can do to improve your public records request intake form.
Tips include…
- Adding a checkbox for media to self-identify
- Building functionality to identify duplicate requests
- Methods to deflect requests prior to requesters hitting submit
- Removing superfluous information.
Watch the recording, then schedule a meeting with your website team to get moving on modernizing your intake forms!