2026 STATE OF DIGITAL GOVERNMENT

Trends in public records request management report

Gain a competitive edge with these and other strategic trend insights in the Trends in public records requests management report. Part of Granicus’ 2026 State of Digital Government, this report is designed for public records managers aiming to streamline operations and enhance compliance.

  • Understand the critical trends and challenges impacting public records requests.
  • Discover actionable strategies to manage the growing volume and complexity of requests.
  • Learn how to leverage AI and technology to improve efficiency and reduce risks.
  • Explore case studies and recommendations for optimizing public records management.
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60%
of agencies report significant growth in requests
11–50%
increase in request volume over the last three years
24%
of agencies are currently using AI in their workflows
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Key insights for modern records management

Public records managers, clerks, and compliance officers face mounting pressure from rising request volumes and complexity. This report provides actionable strategies and technology insights to help agencies modernize processes and reduce risk.

  • Reduce manual workload: Streamline request intake and fulfillment with automation.
  • Ensure compliance: Stay ahead of evolving regulations and avoid costly errors.
  • Leverage AI and analytics: Accelerate response times and improve accuracy with intelligent tools.
  • Enhance public trust: Deliver timely, accurate responses that strengthen community confidence.
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Grounded in research and real-world expertise

Developed in collaboration with ath Power Consulting (apc), a leading provider of research and strategy solutions, this report combines survey feedback from public records professionals with Granicus’ expertise in government technology to deliver actionable insights for compliance and operational excellence.

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The Trends in public records request management report is your roadmap for modernizing and streamlining public records management.

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STATE OF DIGITAL GOVERNMENT BENCHMARKS

Benchmark insights that drive smarter government

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Public records request resources

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