BENCHMARK REPORT

2023 Public Records Complexity Benchmark Report

Granicus’ “2023 Public Records Complexity Benchmark Report” quantifies actionable trends in the public records space, reflecting the growing demand for government transparency.

This statistically significant data can be used to understand the mechanics of the public records process, including those complex factors which can cause delays in response times. Reviewing data from Q1 2018 to Q1 2023, the report offers proof of the impact of significant events on information sharing, forecasts the future state of the industry, and supports tech investments to streamline workflows.

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The Benchmark Report includes anonymized data from state, county, and city government agencies across the U.S. and assesses the complexity of fulfilling public records requests by weighing factors such as:

Quantity of response documents
Size of response documents
File types
Average user interactions
Total time spent processing

View detailed data charts and analysis and share the report with others in your organization who may benefit from a deeper understanding of the challenges facing public records managers today and tomorrow.

"Significant global challenges such as the pandemic and social unrest have triggered an unprecedented acceleration of the need for transparency across a broad spectrum of issues. At the same time, new reporting requirements, unfunded mandates, new responsive public record types including police body cam footage, drone footage, and requests for ’any and all emails’ have made fulfilling these types of requests more time-intensive. An effective public records request fulfillment process is a critical part of enabling transparency and access to information."

Josh Freucht Senior Director Sales Granicus, MPA, CMC

Former city clerk at Ormond Beach, Haines City and Holly Hill