Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
GovQA

2021 Public Records Year-in-Review: Data Trends and Guidance for 2022

During the year-in-review session, we’ll cover data from four benchmark sources critical to understanding the current and future state of public records processing. You’ll walk away with a better understanding of these benchmarks and how to use the data to plan for 2022 and beyond.

Leveraging 2021 Data to Guide 2022 Public Record Decisions

Agencies are receiving requests for COVID data and information about crisis planning and processes, and the types of requests are becoming more complex for health departments, law enforcement/public safety agencies, and others. In addition, the pandemic revealed weak spots in the public record response process; with inaccessible, non-digitized records, increasing time to release, and civil unrest exacerbated issues with video and other new(er) record types.

This Year-in-Review session will present data from four benchmark sources critical to understanding the current and potential future state of public records.

What Will Be Covered:

  • Findings of the PiPRIndex’s impact on public record request volume
  • Analyze the trends emerging from PiPRNews
  • Examine qualitative data from the PiPRSurvey
  • Impact of technology to reduce workload
  • Dive into the public record request keyword analysis findings

Download the Recording Now!

Related Resources

On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More
On-Demand Webinar

Tips for Building More Productive Boards

Read More
On-Demand Webinar

Digital Transformation: 2022 in Review + Predictions for 2023

Read More
On-Demand Webinar

Tips for Finding Common Ground When Legal and Records Disagree

Read More
On-Demand Webinar

The Power of the Engaged Customer: Tips for Elevating CX Strategy

Read More
On-Demand Webinar

Getting Connected: OpenCities and EngagementHQ

Read More
On-Demand Webinar

Deep Dive: Destination Marketing and Short-Term Rental Revenue

Read More
On-Demand Webinar

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Read More
On-Demand Webinar

Tactical Urbanism and Building Better Communities

Read More
On-Demand Webinar

Combating Public Records Request Complexity With Technology and Automation

Read More
On-Demand Webinar

3 Tips in 15 Minutes: How Fractional Ownership Impacts Short-Term Rentals

Read More
On-Demand Webinar

3 Ways SMS Messaging Can Improve Resident Experiences

Read More
On-Demand Webinar

Digital Transformation and Community Engagement in Planning

Read More
Guide

Data is Fundamental to Improving the Citizen Experience

Read More
Guide

2022 Public Records Benchmark Report

Read More
On-Demand Webinar

Metrics that Matter: How-to Evaluate Civic Engagement

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
On-Demand Webinar

Finding Time: Efficiencies for Government Staff

Read More
On-Demand Webinar

Best Practices for Effectively Communicating with Requesters

Read More