Every so often it’s important to look in the mirror. This is particularly true of the workflow that your organization uses to intake, vet, gather, review, respond, and report on public records requests.
During this 15-minute webinar, Cindi Mansell, veteran records manager, spends a few minutes on each step sharing questions to evaluate the efficiency of your process.
- Is intake still fully paper, or are you using dynamic forms that reduce back-and-forth?
- Are you still manually logging requests?
- How do you identify duplicate requests?
- Are you writing up clarification questions every time or do you have templates built?
Whether you have dedicated software, or are still heavily manual, you’ll gain useful tips to evaluate ways to modernize and improve your workflow process.