Targeted Messaging Service for Communications Cloud uses secure APIs to deliver personalized communication – like notices, updates and reminders – via email, voice or text message to large groups of people.

  • scale icon

    Scalable integration

    Systems can send targeted messages to a wide range of hundreds to thousands of recipients.

  • paperless icon

    Digital, Paperless

    Targeted Messaging Service saves printing, postage and employee costs and saves revenue by increasing the forms of communication with constituents. As an example, the program can help agencies with fewer missed appointments, more on-time bill payments and fewer lapsed benefits and licenses.

  • segmentation icon

    Personalize Communication

    Message constituents individually, reminding them of upcoming payments, future appointments, bills past due, licenses due for renewal and other personalized communication. Based on responses, create segments in Advanced Package and reach out to them about related services they may care about. The opportunities to expand reach are endless.

  • module icon

    Multi-channel Application

    Choosing between email, voice and SMS messaging makes it easy to pick the most effective method for communicating with constituents.

  • layout icon

    Customizable Formatting

    Messages can be created with each organization’s styling and tone preferences to maintain brand credibility.

  • tracking icon

    Delivery Tracking

    Available for every message sent and received, agencies can follow open and click rates, delivery timestamps and delivery bounce rates.

  • analytics icon

    Information Reporting

    The intuitive dashboard allows for weekly reporting on messaging analytics.

  • integration icon

    Integrated for optimized communications

    Seamlessly integrates with the Advanced Package for GovDelivery Communications Cloud to segment and send messages based on TMS interaction information.

Download Brochure 

decoration in background

Add Text and SMS messaging services to your everyday business processes to reduce missed appointments, drive timely renewals and automatically stay in touch with residents as they do business with your organization.

Learn More

Targeted Messaging Success Stories

Targeted Messaging in our blog

Mobile touch screen

How Text Messaging Campaigns Can Foster Citizen Engagement

This post is excerpted from GovLoop’s recent guide, Preparing for the Era of Digital Transformation. Featured in this piece is Andy Krzmarzick, Vice President of Solutions Consulting, at Granicus. Many government employees rely on high levels of citizen engagement and feedback to effectively do their job and improve services. However, this proves difficult when citizens… Get more from Reach the Public »

Image of email metrics going up

Webinar Recap: How Targeted Messaging Increases Engagement

Getting information in the right hands at the right time can be critical to the effectiveness of a message. Granicus’ Targeted Messaging Service (TMS) balances the delicate “signal versus noise” issue many communications teams struggle with: how to keep people informed on what is relevant without overwhelming them with “noise,” or extra information that clogs… Get more from Reach the Public »

Schedule a Demo

Want more information about Granicus Targeted Messaging Service can help your organization interact more effectively with residents? Let’s start a conversation about how you can make automated communications a strategic part of your everyday services.


Form loading