Granicus announces finalists of 13th annual Digital Government Awards

Granicus’ annual Digital Government Awards honor transformational achievements improving citizen engagement, service delivery and government efficiency

WASHINGTON, D.C. – Granicus, the leading provider of government experience software services and solutions, announced the finalists of its Digital Government Awards. Since 2010, Granicus has honored government entities and employees who have embraced modern technologies that drive awareness of community programs, improve citizen experiences, transform outdated processes and inspire civic action.

“The 2023 Granicus Digital Government Award winners really demonstrate government’s commitment to serving and engaging citizens,” said Luke Norris, vice president of Granicus Platform and Digital Transformation. “These organizations, teams and individuals have invested in people, processes and technology to champion sustainable digital innovation and we’re honored to partner with them.”

A record number of applications were submitted by local, state and federal government entities for the 2023 awards across seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.

The winner of Website of the Year will be based on the people’s choice, with public voting open Monday, Aug. 28 through Friday, Sept. 8 at granicus.com/awards. All other winners will be selected by an internal advisory board based on criteria including government efficiency and effectiveness, customer experience, innovation and overall impact.

The finalists for each category can be viewed at granicus.com/awards and winners will be announced in October.

Finalists by Award Categories

Changemaker | For an individual, team, or project leading the charge for innovation

• Burlington, Ont. – Food for Feedback, an Inclusive Engagement Approach
• Georgia Ports Authority – Angela Barnes, Georgia Ports Authority
• Indiana Executive Council on Cybersecurity – Chetrice Mosley-Romero
• Internal Revenue Service (IRS) – #TeamDigi (Scanning and Digital Intake Teams), Office of Innovation
• Union County, N.C. – Erin Steele
• Veterans Health Administration – Community Care Referral and Authorization (CCRA) Team

Community Engagement | For an organization’s creative use of digital tools to inform and engage

City/County (Local)

• Alameda County, Calif. – Community Engagement for Climate Plan for Government Services and Operations
• Citrus County, Fla. – Growth Management Department
• Edmonton, Alta. – Budget Engagement Team, Budget 2023-26 Engagement
• Marion County, Fla. – No Horsin’ Around Litter Campaign
• North Port, Fla.
• San Juan County, Wash. – How should San Juan County prioritize Public Works projects?

Regional/State/Federal

• Alberta Health Services – Community Engagement
• Kansas Department of Transportation (KDOT) – K-96 Improvements Project (in partnership with the City of Wichita and Sedgwick County)
• National Park Service – Rocky Mountain National Park Volunteer Program
• New York State Higher Education Services Corporation – HESC Communication Team
• Northeast Ohio Areawide Coordinating Agency (NOACA) – eNEO2050: An Equitable Future for Northeast Ohio (NOACA’s Long-Range Plan)
• U.S. Secret Service – Wade Buckland & Josh Ryan

Customer Experience | For organizations improving the end-to-end experience for constituents

• Administration for Children and Families – Web-Based Sponsor Application for Family Unification
• Civil Rights Division of the Department of Justice – Product and Disability Rights Teams (Randy Abramson, Veronica Williamson, Cynthia Nelson, Kristin Stitcher), ADA.gov Site
• Duarte, Calif.
• East Bay Regional Park District
• Municipality of Leamington, Ont. – Communications and Public Relations Department
• New York State Department of Labor

Digital Transformation | For organizations delivering  impressive  outcomes  through the strategic use of digital tools and tactics

• Los Angeles County Board of Supervisors Executive Office – Assessment Appeals Board
• Ontario Energy Board
• Gobierno de Puerto Rico – Puerto Rico Innovation and Technology Service (PRITS) and Department of Transportation and Public Works (DTOP)
• Olathe, KS
• U.S. Food and Drug Administration – Office of External Affairs, Web and Digital Services Staff
• Washington State Department of Health

Operational Excellence | For organizational efforts to increase efficiency, save costs, retain employees, and support a modern workforce

• Arizona Department of Environmental Quality
• Department of the Interior – Business Integration Office
• Monterey County, CA – Housing and Community Development
• Oakville, ON – Municipal Enforcement Services Online Permitting
• Sarasota County, FL
• Washoe County Health District

Trust & Transparency | For organizations using digital solutions to improve access, transparency, and trust in their communities

• Alameda-Contra Costa Transit District – Secretary’s Office
• Kirkland, WA – This Week in Kirkland weekly email newsletter
• Mexico City Digital Agency for Public Innovation
• Minnesota Department of Education
• Pandemic Response Accountability Committee
• Tacoma-Pierce County Health Department – Communications Team

Website of the Year | For organizations that enhanced their website to meet the needs of modern residents

Vote for Website of the Year

• Fairfield, CA
• Fort Lauderdale, FL
• Gainesville, FL
• Grand Prairie, TX
• Hennepin County Sheriff’s Office – Office of Digital Experience (ODX)
• Los Angeles County Executive Office of the Board
• Olathe, KS
• Sunnyvale, CA
• USPS Office of Inspector General
• Washington State Department of Health

About Granicus

Granicus is the global leader in customer engagement and experience technologies and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting over 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, digital services, government website design, meeting and agenda management software, and records management, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.