Too often, outdated technology and manual processes get in the way. Paper-based systems, spreadsheets, and disjointed tools not only slow things down, they burn out valuable staff and waste taxpayer dollars. Modern government needs a better way.
That’s why many agencies are turning to integrated platforms — like Granicus’ Operations Cloud — that help them automate key processes, recover resources, and focus on the work that really matters.
The hidden cost of inefficiency
From meeting preparation to records requests, day-to-day government work is full of repetitive, time-intensive tasks. Staff might spend 12 hours preparing a single meeting packet; or two hours fulfilling a single public records request. Multiply that by dozens of meetings and hundreds of requests per year, and the cost in time and labor is staggering.
This inefficiency doesn’t just impact productivity — it affects morale and retention. Staff are more likely to leave when they feel overwhelmed by low-value work. And hiring replacements is harder than ever in today’s labor market.
Agencies that modernize workflows with Operations Cloud report dramatic results. One special district cut its agenda prep time by 87% — from 12 hours to just 90 minutes. Another city reduced its records request processing time by 50%, freeing up staff for more strategic work. These are not outliers; they’re achievable outcomes when government adopts technology designed for its unique needs.
Create space for high-impact work
When government operations are streamlined, the benefits ripple outward. Time saved on back-office tasks means more capacity for projects that directly impact the community — from public safety to infrastructure to constituent services.
Modern systems also help reduce bottlenecks and avoid costly errors. For example, Operations Cloud’s automated deadline tracking capability helps agencies avoid missing compliance dates. Built-in accessibility features make it easier to serve every resident. And integrated video solutions improve transparency without overloading IT teams.
Agencies that invest in connected tech recover hundreds of hours annually — time that can be reinvested into innovation, outreach, or strategic initiatives. It’s not just about efficiency — it’s about impact.
Modern tools attract and retain top talent
Burnout is real in government. Repetitive, manual tasks sap energy and job satisfaction. Modern tools not only improve workflows, but they also improve the employee experience.
Operations Cloud’s intuitive dashboards, automated notifications, and self-service portals make government work feel more modern and rewarding. That helps attract and retain high-quality staff, especially in roles like clerks, records officers, and administrative support.
It’s no surprise that 82% of government staff say their operations should be more technologically advanced. When agencies provide better tools, they foster a culture of innovation and continuous improvement, leading to stronger results and lower turnover.
Modernize without compromise
Unlike one-size-fits-all commercial software, purpose-built platforms for government come equipped with compliance, accessibility, and security baked in. They’re designed to handle the complexity of public records laws, open meeting requirements, and sensitive data handling.
The right platform enables:
- Automated agenda creation and workflow routing.
- Secure and reliable video streaming and on-demand meeting access.
- Efficient records request management with audit trails and secure delivery.
- Accessibility tools that support multi-language agendas and accurate captions.
- Real-time data insights to guide improvements and prove ROI.
With scalable, configurable solutions, governments can start where they are and build a foundation that evolves with their needs.
Efficiency that builds trust
Ultimately, improved efficiency benefits more than staff — it builds public trust. Residents feel heard and respected when they can find information easily, participate remotely in public meetings, and request records without delays.
In fact, satisfied residents are nine times more likely to trust the organization providing the service. Transparent, efficient government isn’t just good practice — it’s a powerful trust-building tool.
Government that works better — for everyone
Technology alone doesn’t solve problems; the right technology supported by expertise and a deep understanding of government operations does. Modernizing workflows isn’t about cutting corners. It’s about recovering resources, improving outcomes, and delivering better government.
When agencies adopt tools designed for the public sector, they unlock the power to serve their communities more effectively — today and for years to come.
