Change is a constant in government — and it’s picking up pace.
Technology leaders today must do more than implement new initiatives; they must guide teams through the uncertainty that comes with change. This requires a fundamental understanding of how people react to change and the ability to provide clear, confident direction.
Change management often presents unique challenges, especially when new technology or processes impact established workflows. With proven experience serving government organizations, Granicus is your partner for navigating change. Whether adopting a cloud platform, deploying AI, or transforming meeting and record request management, our expertise turns transition into progress.
Why people resist change
Behavioral science shows humans gravitate toward the familiar for comfort and predictability. When change interrupts that, our brains respond with a “fight, flight, or freeze” reaction. Leaders introducing new procedures are, in effect, upending routines that make people feel secure.
Yet, the common belief that “nobody likes change” is a myth. People regularly make changes by choice — trying new foods, switching routines, or learning something new. It’s when change feels imposed that resistance surfaces. Lack of control, poor communication, and uncertainty can fuel pushbacks that slow adoption.
Typical reactions to imposed change
- Exclusion: Abrupt workflow shifts without explanation leave teams feeling marginalized.
- Loss of control: Disrupted routines undermine confidence.
- Uncertainty: Concerns about increased workload or job security that fosters anxiety.
These are rational responses, not refusals to improve. Effective leaders can address them through inclusion and transparency.
How leaders can guide teams through change
Moving teams from resistance to engagement requires leadership grounded on communication and support.
1. Explain the ‘why’
Don’t just announce what’s changing — clarify why it matters. Connect your initiative to broader goals like improving efficiency, service, or transparency. Clear context builds trust and motivation.
Host briefings, share relevant stories, and ensure your staff understand the expected outcomes. This shows that it is not just change for change’s sake, but part of a larger effort to improve all aspects of the organization.
2. Involve staff
Empower employees by inviting input into the change process. Use surveys or working groups to surface concerns and suggestions. Shared involvement builds ownership and eases transitions.
3. Support and train
Equip staff for success. Offer focused training and practical resources. Assign “champions” who can support colleagues. Ongoing support reassures teams during transition.
4. Listen and acknowledge
Create open feedback channels and validate staff concerns. Let people know that feeling uncertain is normal. Regular communication reduces anxiety and builds confidence.
The value of the right partner in change
Managing large-scale or tech-driven change often needs guidance beyond internal efforts, particularly when dealing with staff shortages or burnout. Granicus combines deep government experience with proven tools to help agencies succeed.
Take Operations Cloud: a purposeful investment to streamline meetings and records request management. Transitioning to new technology can be daunting, but we help agencies improve adoption, deepen usage, and ensure a strong return on investment.
With Operations Cloud, you can:
- Streamline agenda and meeting management.
- Automate manual tasks for efficiency.
- Neutralize record request complexity, improve compliance, and reduce workload.
- Enhance digital service delivery to your community.
Resistance is natural, but the right partner and resources pave the way for smooth, successful adoption. Explore our change management guide and see how Granicus can help you maximize your tech investments and clerk smarter, not harder.
Building a pro-change culture
Change is an opportunity for growth. You can build a culture ready for whatever comes next with thoughtful communication, inclusion, and proper support. Instead of leading change from a distance, move forward with your team — turning challenges into lasting improvement.
For a deeper dive, read our guide “Nobody Likes Change, So How Do Governments Move Forward?” When your team needs a trusted partner, count on Granicus to help you embrace change, create value, and deliver for your community.
