Unlocking AI: A conversation with Wyandotte County on transforming government services

Wyandotte County, led by Crystal Sprague, has been an early adopter of Granicus’s Government Experience Agent (GXA). In her conversation with Luke Norris, they explain how the county is using AI to boost operational efficiency and strengthen human connection in government services.

Why download this asset?

• Real-world application: Learn how Wyandotte County leverages AI to transform call center operations, reducing call volume by 30% while improving service accessibility and citizen satisfaction.
• Strategic insights: Gain valuable insights into the process of identifying service challenges and implementing scalable AI solutions that show real value for quick return on investment.
• Partnership success: Understand the importance of choosing the right technology partner for trust-based, customer-focused service improvements.

Ready to transform your government services with AI? Fill out the form to download the Q&A and start your journey toward a more efficient, human-centric government.