Reaching multilingual communities with GXA
When public information is only available in English, important details are often overlooked. That can mean missed deadlines, confusion about services, or limited participation in civic life.
When public information is only available in English, important details are often overlooked. That can mean missed deadlines, confusion about services, or limited participation in civic life.
Translation tools help, but they’re often slow, inconsistent, or fail to reflect local context. Governments need a faster, more reliable way to serve multilingual communities.
Government Experience Agent (GXA) provides accurate, multilingual responses in real time. It’s not just translating word-for-word; it’s trained on government-approved content and can respond in plain, accessible language across multiple languages.
When a resident asks a question, GXA can detect their preferred language. The assistant then provides the answer in that language, pulling only from trusted, agency-approved information.
This capability offers real impact for communities:
Equitable access is essential for trust in government. By breaking down language barriers, GXA ensures every resident can participate fully and confidently in civic life.