Reaching multilingual communities with GXA

Translation tools help, but they’re often slow, inconsistent, or fail to reflect local context. Governments need a faster, more reliable way to serve multilingual communities.

Government Experience Agent (GXA) provides accurate, multilingual responses in real time. It’s not just translating word-for-word; it’s trained on government-approved content and can respond in plain, accessible language across multiple languages.

How it works

When a resident asks a question, GXA can detect their preferred language. The assistant then provides the answer in that language, pulling only from trusted, agency-approved information.

This capability offers real impact for communities:

• Expanded access for non-English speakers without requiring more translation staff.
• More equitable services, with consistent and accurate messaging in multiple languages.
• Stronger engagement and recognition for transparency efforts.

Why it matters

Equitable access is essential for trust in government. By breaking down language barriers, GXA ensures every resident can participate fully and confidently in civic life.