Checklist

Define use cases and resident journeys for government AI agents

To ensure an AI-powered digital agent is successful, agencies must first understand what residents are trying to accomplish and how they currently navigate services. This fourth and final checklist in our series provides a strategic framework for local, county, and state government officials to define use cases and map resident journeys, ensuring your AI agent is trained to support real-world needs.

By downloading this guide, you will learn how to prioritize services and prepare content areas effectively. This approach ensures your AI deployment is aligned with clear, measurable service delivery improvements and helps your agent guide residents accurately through their entire process, rather than just answering isolated questions.

Download this checklist to optimize your AI agent to solve real-world problems for your residents.

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Key takeaways

  • Data-Driven Use Cases: Analyze website analytics, call center data, and search logs to identify top resident questions and needs.
  • Strategic Prioritization: Learn to focus on high-impact services that are frequently accessed, complex, or prone to confusion.
  • Complete Journey Mapping: Document the full resident journey for each use case, from initial trigger to final outcome.
  • Identify and Resolve Friction: Pinpoint where residents get stuck, what content is missing, and how to improve digital processes for a seamless experience.
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Get the other checklists

Download the checklist to align your AI with resident needs, then explore the other guides in the series:

Define use cases and resident journeys for government AI agents

Download the checklist

Optimize your AI agent to solve real-world problems for your residents.

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