ON-DEMAND WEBINAR

Unlocking better outcomes in tax and assessment services

Modernizing Service Delivery with Purpose-Built GenAI

Tax and assessment leaders in local government are under growing pressure. In recent years more than 60% of local government finance teams reported staffing shortages that impact service delivery, while seasonal spikes in call volume are known to increase workload by 30–50% during peak periods, straining already lean teams.

Unpredictable call spikes, complex program rules, and diverse resident populations that may include seniors, veterans, renters, and first-time buyers can challenge finance and assessment teams in maintaining deep expertise across multi-year programs.

Generative AI is emerging as a powerful tool to help local leaders manage this complexity and reduce call volume; but not all AI is government ready.

Danny Villars, Senior Consultant Experience
Kate May, Principal Product Manager, Granicus
Luke Norris, Vice President, Platform Strategy & Digital Transformation

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Key takeaways

In this expert briefing, join Granicus’ government experience leaders Danny Villars, Kate May, and Luke Norris to explore how purpose-built GenAI agents can help resolve common challenges like unpredictable inquiry spikes, rules that change year over year, and gaps in staff training — all while improving resident satisfaction

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In this briefing, you will learn

  • Why GenAI is gaining traction in local government — and why generic LLMs aren’t enough.
  • How GenAI agents designed for tax and assessment services can deliver accurate, consistent information that promotes on-time and accurate payments.
  • Use cases for homeowners, renters, veterans, seniors, and new residents that promote compliance.
  • How GenAI can reduce confusion around government terms like property vs. real estate tax.
  • Examples of how GenAI helps staff navigate complex programs and seasonal spikes.

You’ll also learn how partnering with a trusted partner like Granicus can help your agency adopt GenAI confidently, with the right guardrails and ongoing support.

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