When Milpitas, CA, a culturally diverse community in Silicon Valley, saw an uptick in short-term rentals (STRs), it became clear that a new ordinance was needed to address concerns before they grew more prominent. With a digital-first mindset, the Planning department integrated Granicus host compliance tools from the earliest stages of ordinance development. Working in conjunction with Granicus’ implementation team and focusing on community education and engagement, Milpitas created a system that has seen an immediate and dramatic improvement in bringing short-term rentals into compliance.
- 75% response rate on the first two compliance letters
- 68% compliance on the initial letter
- Digital System to address and improve older property systems
- Over 40 hosted properties