How The Clerk’s Office Handles 8,300 Online Requests With govAccess
The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months.
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The Maricopa County Clerk of the Superior Court strives to provide customer satisfaction through advanced technology. However, the Clerk’s Office was working with an aging website.
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In six months, the website had 1.4 million page views. The website received 8,300 requests through the virtual assistant in 4 months.
Page Views
Online Requests
Less Work
Mobile Users
"Our website is a way to push the envelope technologically while providing services to the public. It’s been a lot of fun."
