Durham County Council in England oversees a population of 800,000. They struggled for years to move away from paper-based, in-person services. Through their initiative, Altogether Better Durham, they moved transactions and service requests online with govService. Durham County now saves $310k annually.
- $310K Saved Annually Reducing paper and streamlining processes cuts costs.
- 100,000+ Users The Council’s residents quickly adopted digital.
- 90 Digital Services Popular services were automated quickly.
- 300 Users Added Daily Citizens continue to adopt the digital service.