A few years ago, then mayor of Honolulu, Hawaii, Peter Carlisle said he wanted to work towards creating a lean, clean, and smart city that is looking towards the future. Various departments throughout the city took on the mayor’s leadership challenge and started developing initiatives to connect residents to government with the hope of making Honolulu the best city it could be. However, they soon realized they needed technology to make it work.
- 1,016,508 resident population (as of 2021)
- 70% mobile device adoption by residents
- 55+ digital service request and report types
- Increased resident engagement