For the City of Tea Tree Gully (CTTG), better serving their community members meant bringing digital services to the foreground. But when the staff in this Adelaide, Australia, suburb integrated OpenForms, now by Granicus, they found more than just a tool to meet their needs. Armed with the powerful forms platform, staff were able to create easy-to-use solutions that accommodated the city’s complex functional needs and integrated with legacy business systems. The result: a 31% reduction in call volume for common services in the first year and a population eager for a digital future.
- 170+ Forms Digitized in the first year
- 90% shift to online for many key services
- 36,000 fewer calls in the first year, a 31% reduction in volume
- 60+ Hours per month saved in over-the-counter interactions