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Delivering Seamless Digital Services Webinar Series: Service Request Management

Date: Thursday, April 6, 2023
Time: 12:00pm ET
Cost: Free
Part of: Delivering Seamless Digital Services Webinar Series

In an always-on digital world, residents want to connect with government on their terms on their chosen devices. To fulfill residents’ growing expectations for digitization, governments must provide a full-featured, service request management solution that empowers staff and residents to engage on familiar devices.

Key takeaways:

  • Automate service requests (like pothole repair requests and permits), on a centralized online hub
  • Manage and track resident interactions online while keeping residents up to date on service request status
  • Encourage residents to request information and services online or via a brandable mobile app

Other webinars in the series:

Seamless Digital Forms & Workflows: March 30
Making Public Records Request Management Seamless: April 13
Seamless Delivery of Public Meetings: April 20

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