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Combating Public Records Request Complexity With Technology and Automation

Public records requests siphon time and resources from your organization’s budget, but responding to them in a timely manner is required by law. The more complex the requests, the longer they take to fulfill, leaving fewer resources available for other core missions. In addition, poor public records request processing performance adds risk — financial, public trust, and litigation risks to name a few. On the flip side, this very public service, when done right, can have notable benefits to your organization and the people it serves.

The Public Records Complexity Benchmark Report, updated and issued yearly by Granicus, provides the quantitative data needed to support investment in modern government technology today and to solve existing and future challenges for those responsible for providing public records services. Join GovQA Product Manager Dan Huizinga and Veteran Records Manager Cindi Mansell as we take a deep dive into the growing complexity of public records requests. Key topics covered in this webinar include:

  • Why complexity matters when looking at public record requests volume
  • What factors drive complexity
  • Steps you can take to effectively manage complexity  

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