Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
GovQA

Tips for Dealing with Excessive Public Records Requestors and the Media

Every jurisdiction has its excessive requestors (also known as vexatious or serial requesters) that have learned that they are allowed to submit an unlimited number of Public Records requests each day. Although news outlets or media routinely file Public Records/FOIA requests for news stories that benefit the public, they can also be labeled as vexatious requesters due to the sheer volume of requests, as well as the added complexity with regards to timing, sensitivity, or high-profile records requests.  

Estimates are that the media accounts for approximately 10% of public records requests to one entity. The remainder are 75% commercial and 15% individuals or non-profit requesters (some of which could be excessive requesters).  

In this short 15-minute on-demand webinar, veterans records manager Cindi Mansell shares tips and tricks for fulfilling records requests from the media and excessive requestors. 

You will walk away from this webinar with:

  • Tips for dealing with excessive requestors while remaining compliant  
  • An understanding of why the media files records requests and tips for working more productively with the media  
  • Utilizing fees and response time to help mitigate the impact 

Related Resources

Checklist

Efficient Budget Planning for Local Government: A Guide for Communication and IT Managers

Read More
On-Demand Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
Infographic

Revenue Recovery in Mississippi: How Local governments Can Get the Most out of Short-Term Rentals

Read More
Webinar

Video & Audio Records Requests Made Simple

Read More
Webinar

Convenient 311 Services to Improve Community Engagement

Read More
Webinar

Metrics that Impact Outcomes

Read More
On-Demand Webinar

Full-Service Digital Government

Read More
On-Demand Webinar

Building Program Awareness with Digital Channels

Read More
Webinar

Barriers of Digital Service Adoption

Read More
On-Demand Webinar

Engaging Stakeholders for Successful Short-Term Rental Programs

Read More
On-Demand Webinar

Short-Term Rental Strategic Regulations Workshop

Read More
Guide

Modernization Hits and Misses: Lessons Learned from Federal Digital Service Innovation

Read More
Guide

Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Read More
On-Demand Webinar

Shaping Tomorrow’s Communications: Unveiling Multi-Channel Excellence

Read More
On-Demand Webinar

Digital Transformation Virtual Summit

Read More
On-Demand Webinar

2024 Elections: Getting Ahead of Public Record Requests

Read More
Infographic

Revenue Recovery in New York: How Local governments Can Get the Most out of Short-Term Rentals

Read More
On-Demand Webinar

The Link Between Affordable Housing and Short-Term Rentals

Read More