govAccess

Transforming Your Government Website Into a Digital City Hall

How to Overcome Community Engagement Challenges

A resident’s visit to city hall often includes common tasks such as getting a permit or paying a fine, or those more focused on maintaining our democracy like voting and attending public meetings. These real-world actions have merged with more modern forms of digital government, as more citizens opt to skip the trip to city hall and instead complete these activities online when it’s convenient for them.

Government websites are the dominant platform for providing services and relevant information to citizens. However, many governments still struggle to meet people’s digital demands – falling short in a few key areas related to:

This report examines these common engagement challenges and offers actionable solutions for how to overcome them.

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