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The Citizen Experience in a Post-COVID World: A Guide to Modern Service Delivery

In response to COVID-19, more services (like license renewals and permit applications) are being brought online than ever.

But moving your intricate verification and approval process to new systems seems daunting. What are the most successful organizations doing to get there faster? According to Blake Morgan, nationally renowned customer experience futurist and best-selling author, the difference between success and failure in any digital transformation effort is customer orientation – and more specifically, focus on the overall user experience.

Watch this on-demand webinar with Blake where she’ll cover the critical components to modern service delivery.

 

Available On-Demand

Featured Speaker: Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books including the new bestselling “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” Blake is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review, and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast.

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