What is Government Digital Transformation and What Does it Look Like in The Real World?
The phrase “digital transformation” has gained meaning and impact across all levels of government. In response to a global pandemic, new technologies are redefining typical citizen-government interactions – and include everything from cloud-based communications to digital self-service.
In the past, governments have faced unique challenges when working to adopt new technologies including legacy systems, limited budgets – even legislative mandates. Internally, staff members struggle to manage complex cross-department processes while citizens are affected by long wait times and unclear requirements. Many government leaders believed that shifting their services online would require a full rip and replace of their legacy systems and that innovating to provide better, enhanced services would take years to deliver
Download the Government’s Guide to Digital Service Transformation to learn more.