Seamless Service: Managing the End-to-End Resident Journey
Duration: 45min
Cost: Free
In the post-pandemic environment, seamless digital service has become a necessity for governments and their constituents. Being able to fill out multiple forms in one place has removed what was once seen as a necessary nuisance by constituents, removing forms as a barrier and ensuring fulfillment of requested services.
But how can agencies put these ideas into effective practice?
An end-to-end service model does not end when the customer fills out the form. Proper seamless service must involve avoiding service breakage.
In this 45-minute webinar, we’ll examine how agencies can make government services and forms more effective and consistent, as well as what a complete customer journey looks like. Topics will include:
- Asking the right questions on forms
- Launching effective forms
- Avoiding service breakage
- Following up on customer results
Join us to hear from Rachel Keen, Granicus Senior Director of Digital Services Implementation, and begin mapping your service journey!
