Your online service fulfillment should be much more than a PDF
Many governments start and stop the digitization of their services with a fillable form. Sometimes, there are some automated workflows as well, but even that is far from the benefits you can expect from end-to-end online services. A truly effective, efficient fulfillment service reduces vendor sprawl and drastically improves the experience of your staff members and residents.
This session will uncover how CIOs are reducing vendor sprawl, lowering costs, and reducing headaches for their staff and residents. Join us on-demand in a discussion with government efficiency and innovation expert, Brian Elms, to learn the best practices of end-to-end online service fulfillment.
You’ll learn about:
- The most common mistakes governments make when digitizing services.
- Why online services are imperative for your bottom line, your residents, and for your tech stack.
- What end-to-end digital services should look like — and how to achieve it.
Don’t miss this chance to get your efficiency questions answered.
Brian Elms – Government Efficiency and Innovation Expert
Brian Elms is the author of Peak Performance and is the former Director of Peak Academy and Analytics for the City and County of Denver. He specializes in government innovation and has more than 15 years of experience providing program management expertise to government agencies, elected officials, trade associations, and nonprofit organizations. Brian started his career in public service after graduating from Regis University and joining the National School and Community Corps (AmeriCorps) as a team leader. He also worked for the Rendell Administration in Pennsylvania as the Policy Director for the Department of Aging. After working in Washington, D.C., for AARP as a Legislative Specialist for health and long-term care, Brian moved back to his hometown and served as the Assistant Director of Government Affairs at Denver International Airport.
Brian is a Lean Black Belt, a certified Six Sigma Green Belt, and a Change Management Professional. In his prior role as Director of the Peak Academy, he developed curriculum, training, and consulting services that focus on employee-led performance management and continuous improvement. Since its inception in 2012, Peak Academy initiatives have saved the City and County of Denver more than $30 million and the Academy has provided training to more than 7,000 public and nonprofit professionals.
Brian joined the Change & Innovation Agency to focus on creating employee-driven innovation programs around the country. He is currently working with multiple cities to launch programs and establish meaningful innovation programs that improve the lives of employees and their clients.
Sid Burgess – Senior Solutions Consultant
Sid has spent over a decade working with government agencies. Widely known for his knowledge and forward-thinking vision of the government technology industry, Sid has given talks nationwide about the intersection of technology and constituent services. As a former FireFighter/EMT, Combat Medic, and City Councilman, Sid has built and managed teams focused on rebuilding and revitalizing cities. Sid has been appointed by the Oklahoma Speaker of the House and the Mayor of Oklahoma City to serve in various advisory roles. Sid graduated from Oklahoma State University Fire Service Training Academy, US Army Infantry Center, and the US Army Academy of Health Sciences.