Modernization Hits and Misses: Lessons Learned from State and Local Digital Service Innovation

Modernizing experiences to meet citizen needs means delivering government services with faster processing times, user-friendly interfaces, and real-time access to information.

But some modernization initiatives are more successful than others. Which efforts have proven most effective and what pitfalls should be avoided?

Granicus partnered with MeriTalk to survey 100 state and local government (SLG) IT decision-makers to uncover the impact of IT modernization on citizen service outcomes and deliver best practices for providing excellent, equitable, and secure citizen services.

Read the report for more insights!