How to Overcome Digital Transformation Challenges

It’s no surprise that the digital transformation of government services will remain a priority moving forward. But what exactly does a successful transformation look like?   

IT leaders are tasked with developing this new digital landscape while facing new challenges daily. How do we use digital tools to engage with traditionally hard– to– reach audiences? What role do digital services play in agency transparency? How do we prioritize the customer experience? 

Despite these questions and challenges, several areas have been able to leverage the transformation to their benefit such as Hurst, Texas, which increased its civic engagement by 354% in less than a year, or Indiana FSSA which averages 10K new monthly subscribers through a variety of personalized campaigns to ensure families had access to childcare during the pandemic. 

To help answer these questions and share more success stories, Granicus is partnering with CDWG to bring you a session with industry experts. We will focus on making sure you have the tools to answer these questions as well as other ideas to improve the government experience for residents and users alike.  

Watch now to hear from Luke Norris, Granicus VP of Platform and Digital Transformation, and Sam Morton, Granicus VP of Local Sales, on how you can prepare to face the future.