Governments are, more than ever, expected to perform like tech-savvy private sector businesses. But how do you improve customer service with the same or shrinking budgets? Especially when, according to the PiPRIndex, there’s so much more work to do — with public record requests volume and complexity growing 176% in just the last 2 years! Clearly, the status quo is not sustainable.
Agencies adopting workflow technology to modernize public records are drastically improving efficiencies and customer experiences…even in the face of growing volume, complexity, and budget shortfalls. Join us to learn how.
This webinar will explain the financial impact of your public record requests management system on your organization and provide you with the information needed to justify an investment in software.
Don’t get left behind as your counterparts move towards cost reduction technology that delivers today’s expected high-level customer experiences for anyone requesting government records and information.
Solutions for Growing Volume, Complexity, and Budget Shortfalls
Join GovQA on-demand for a Solutions Webinar on Cost Reduction and Recovery. Here, we’ll cover the impact of increasing volume and complexity of record requests, and provide solutions for reducing or recovering costs associated with fulfilling public records requests including those for materials, services and litigation – while improving your customer experiences.
What Will Be Covered:
- The impact of increasing public records volume and complexity
- Solving the problem of increasing staff time/costs
- Best practices for handling material and service costs
- Solutions for non-compliance & litigation risks
- The future state of public records requests
You’ll walk away from this webinar with a better understanding of how to reduce your costs to fulfill public record requests and improve customer experiences while facing staff and budget shortfalls.