Digitize Utilities: Update Your Online Experience to Simplify Workflows and Better Serve Residents

Manage the most pressing public utility service requests quickly and easily with a system designed to overcome internal silos, ease workflows, automate customer communications, and more.

How much time do your employees spend processing common customer requests to start/stop service, transfer service, and update billing information? What could your staff do if request processing was streamlined, more customers self-served online instead of by phone or email, and data transfer between departments was automated?

Granicus has a solution to streamline workflows, cut costs, and improve customer satisfaction.

Download to learn how to handle common utility service requests, from billing to one-time charges to start/stop service.

Learn how to:

• Give residents 24/7 access to their usage info and account history.
• Take 24/7 online payments and minimize costly phone calls and foot traffic.
• Customize your workflows to optimize teamwork and management.
• Break down silos to better serve residents.
• Offer digital accessibility on any device, anywhere – at your residents’ convenience.