Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Data is Fundamental to Improving the Citizen Experience

Looking to improve the customer experience (CX) for the community you serve? Data is a critical component. Across all levels of government, data informs key operations, from improving efficiency to identifying potential fraud to delivering everyday services. As agencies strive to enhance and streamline the experience of completing tasks, governments nationwide are turning to data to improve the experience and strengthen public trust.

Unfortunately, it’s not always easy to track down the data you need or apply it to your project. We want to change that. Read Data is Fundamental to Improving the Citizen Experience to learn more about the role of data in creating a positive customer experience. Based on a recent panel featuring Granicus’ Charlotte Lee in conversation with several government leaders, this piece provides an overview, recommended best practices, and real-world examples from agencies that have made the shift to data-based improvements.

Download the guide today!

Related Resources

Webinar

Digital Transformation: 2022 in Review + Predictions for 2023

Read More
On-Demand Webinar

Tips for Finding Common Ground When Legal and Records Disagree

Read More
Webinar

The Power of the Engaged Customer: Tips for Elevating CX Strategy

Read More
On-Demand Webinar

Getting Connected: OpenCities and EngagementHQ

Read More
On-Demand Webinar

Deep Dive: Destination Marketing and Short-Term Rental Revenue

Read More
On-Demand Webinar

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Read More
On-Demand Webinar

Tactical Urbanism and Building Better Communities

Read More
Webinar

Combating Public Records Request Complexity With Technology and Automation

Read More
On-Demand Webinar

3 Tips in 15 Minutes: How Fractional Ownership Impacts Short-Term Rentals

Read More
On-Demand Webinar

3 Ways SMS Messaging Can Improve Resident Experiences

Read More
On-Demand Webinar

Digital Transformation and Community Engagement in Planning

Read More
Guide

Data is Fundamental to Improving the Citizen Experience

Read More
Guide

2022 Public Records Benchmark Report

Read More
On-Demand Webinar

Metrics that Matter: How-to Evaluate Civic Engagement

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
On-Demand Webinar

Finding Time: Efficiencies for Government Staff

Read More
On-Demand Webinar

Best Practices for Effectively Communicating with Requesters

Read More
On-Demand Webinar

How the City of Palm Desert Created an Online Engagement Hub for its Residents

Read More
On-Demand Webinar

Tips for Dealing with Excessive Public Records Requestors and the Media

Read More