Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Data is Fundamental to Improving the Citizen Experience

Looking to improve the customer experience (CX) for the community you serve? Data is a critical component. Across all levels of government, data informs key operations, from improving efficiency to identifying potential fraud to delivering everyday services. As agencies strive to enhance and streamline the experience of completing tasks, governments nationwide are turning to data to improve the experience and strengthen public trust.

Unfortunately, it’s not always easy to track down the data you need or apply it to your project. We want to change that. Read Data is Fundamental to Improving the Citizen Experience to learn more about the role of data in creating a positive customer experience. Based on a recent panel featuring Granicus’ Charlotte Lee in conversation with several government leaders, this piece provides an overview, recommended best practices, and real-world examples from agencies that have made the shift to data-based improvements.

Download the guide today!

Related Resources

Webinar

CX Reimagined: How-to Create Equitable Experiences

Read More
Webinar

Ask Us Anything: CX and Digital Service Adoption

Read More
Webinar

Delivering Seamless Digital Services Webinar Series: Public Meeting Delivery

Read More
Webinar

Delivering Seamless Digital Services Webinar Series: Service Request Management

Read More
Webinar

Delivering Seamless Digital Services Webinar Series: Public Records Requests

Read More
Webinar

Delivering Seamless Digital Services Webinar Series: Digital Forms & Workflows

Read More
Webinar

Elevate Your Digital Engagement Series: 360 Degrees of Community Involvement

Read More
Webinar

Elevate Your Digital Engagement Series: Transitioning into a Digital City Hall

Read More
Webinar

Elevate Your Digital Engagement Series: Preserving Communities – Public Engagement and Short-Term Rental Compliance

Read More
Webinar

Elevate Your Digital Engagement Series: Better Inform, Serve, and Engage Your Residents

Read More
Webinar

Powering Tourism Customer Panel: How Local Governments Support Tourism with Granicus Solutions

Read More
Webinar

Empower a Modern Government Experience

Read More
On-Demand Webinar

Public sector digital communications benchmark report: Digging into the data

Read More
Guide

A complete guide for Records Managers

Read More
On-Demand Webinar

Ask Us Anything LIVE Featuring Your Peers in Government

Read More
Guide

2022 Public Sector Digital Communications Benchmark Report

Read More
On-Demand Webinar

Expert Strategies to Leverage Technology & Data for Medicaid Unwinding

Read More
On-Demand Webinar

Know What You’re Owed: Short-Term Rental Revenue and Local Government

Read More
Webinar

Focus on efficiency and self-service

Read More