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Benchmarks for Success in Public Record Request Management

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Transparency in public records is more important than ever. New reporting requirements and responsive public record types are putting pressure on staff for fulfillment, including police body cam footage, drone footage, and requests for “any-and-all” emails.

According to the 2023 Granicus Public Records Complexity Report, since 2018:

  • Quantity of response documents has increased by 73%
  • Size of response files has increased by 322%
  • Video count has increased by 131%

How are communities keeping up with demand while, in some cases, spending less time on records than they did pre-pandemic? Join us for a data-driven conversation on how to achieve public record request management success in 2023 and come away with actionable time-saving tips.

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