Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
govDelivery

Understanding and Overcoming 8 Common Barriers in Public Services Enrollment and Adoption

Recent legislation has placed more attention on creating positive digital experiences (CX). Reducing barriers to enrollment and ensuring that more users can successfully enroll and adopt public services should be a target for all organizations.

At each step along an agency’s enrollment process, barriers potentially arise that can discourage enrollment. Creating a positive digital CX means assessing current processes and timelines, understanding the enrollee mindset, and creating transparency throughout the enrollment process. By better understanding how they can identify enrollment barriers, agencies can craft a digital CX that:

  • Eliminates confusion by providing clear instructions and visuals
  • Reduces friction by making sure forms are easy to fill out
  • Encourages trust by displaying relevant information
  • Ensures accuracy by allowing users to preview their information
  • Increases engagement by providing users with information about the government agency’s services.

Learn more about the most common barriers facing agencies when it comes to public service enrollment and encouraging adoption by their users.

Download the free guide now!

Related Resources

Webinar

Elevate Compliance and Eliminate Friction: Communicating with Short-Term Rental Hosts

Read More
Webinar

The Rise of the Engagement Ecosystem

Read More
Guide

How to Leverage SMS in State & Local Outreach Strategies

Read More
Webinar

Communication Solutions for Colorado Government Agencies

Read More
Webinar

Introducing the NEW Legislate

Read More
Webinar

How Schools Can Easily Manage the Flood of Public Records Requests

Read More
Webinar

Transforming Job Recruiting: How ODOT Uses Granicus to Reach Top Talent

Read More
On-Demand Webinar

Choosing Technology to Fill the Holes in Your Public Records Request Process

Read More
Webinar

Metrics that Matter: Tips for Capturing Program Engagement

Read More
Webinar

Building Program Awareness: Communication Strategies that Drive Outcomes

Read More
Webinar

8 Barriers of Digital Service Adoption

Read More
Guide

Employing Data to Maximize the Usefulness of Government Websites

Read More
On-Demand Webinar

Best Practices and ADA Considerations for Municipal Websites

Read More
On-Demand Webinar

Streamlining Vital Internal Communications: What Does Success Look Like and How is it Measured?

Read More
On-Demand Webinar

More than a Fling: How to Build Long-Lasting Relationships with Residents

Read More
Guide

The Rise of the Engagement Ecosystem

Read More
Guide

How to Leverage SMS in Federal Outreach Strategies

Read More
Guide

Understanding and Overcoming 8 Common Barriers in Public Services Enrollment and Adoption

Read More
On-Demand Webinar

CX Reimagined: How-to Create Equitable Experiences

Read More