Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

Learn More
GovQA

2022 Public Records Benchmark Report

The “2022 Public Records Complexity Benchmark Report” from Granicus quantifies actionable trends in the public records space, pointing to a growing demand for government transparency.

This statistically significant data can be used to understand the mechanics of the public records process – including those complex factors which can cause delays in response times. Going back to Q1 2018, the report can offer proof of the impact of significant events on information sharing; forecast the future state of the industry, and support tech investments to streamline workflows.

“Significant global challenges such as the pandemic and social unrest have triggered an unprecedented acceleration for the need for transparency across a broad spectrum of issues,” said Suzanne Behrens, CMO, Granicus. “At the same time, new reporting requirements and public record types – including police body cam footage, drone footage, and requests for “any-and-all” emails – have made fulfilling these requests more time intensive. An efficient public records process is a big part of enabling transparency, and refining it presents a huge opportunity for governments to increase trust with constituents.”

The Benchmark Report includes anonymized data from state, county, and city government agencies across the U.S. and assesses the complexity of fulfilling public records requests by weighing factors such as:

  • quantity of response documents
  • size of response documents
  • file types
  • average user interactions
  • total time spent processing

View the detailed data charts and analysis; then share the report with others in your organization who may benefit from a deeper understanding of the challenges facing public records managers today and tomorrow.

Related Resources

Webinar

Digital Transformation: 2022 in Review + Predictions for 2023

Read More
On-Demand Webinar

Tips for Finding Common Ground When Legal and Records Disagree

Read More
Webinar

The Power of the Engaged Customer: Tips for Elevating CX Strategy

Read More
On-Demand Webinar

Getting Connected: OpenCities and EngagementHQ

Read More
On-Demand Webinar

Deep Dive: Destination Marketing and Short-Term Rental Revenue

Read More
On-Demand Webinar

How the City of Edina Implemented an Effective Digital Community Engagement Strategy

Read More
On-Demand Webinar

Tactical Urbanism and Building Better Communities

Read More
Webinar

Combating Public Records Request Complexity With Technology and Automation

Read More
On-Demand Webinar

3 Tips in 15 Minutes: How Fractional Ownership Impacts Short-Term Rentals

Read More
On-Demand Webinar

3 Ways SMS Messaging Can Improve Resident Experiences

Read More
On-Demand Webinar

Digital Transformation and Community Engagement in Planning

Read More
Guide

Data is Fundamental to Improving the Citizen Experience

Read More
Guide

2022 Public Records Benchmark Report

Read More
On-Demand Webinar

Metrics that Matter: How-to Evaluate Civic Engagement

Read More
On-Demand Webinar

3 Tips in 15 Minutes: Short-Term Rental Advice for Gateway and Resort Communities

Read More
On-Demand Webinar

Finding Time: Efficiencies for Government Staff

Read More
On-Demand Webinar

Best Practices for Effectively Communicating with Requesters

Read More
On-Demand Webinar

How the City of Palm Desert Created an Online Engagement Hub for its Residents

Read More
On-Demand Webinar

Tips for Dealing with Excessive Public Records Requestors and the Media

Read More