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Granicus names winners of 13th annual Digital Government Awards

Granicus’ annual Digital Government Awards honor transformational achievements in improving citizen engagement, service delivery, and government efficiency

WASHINGTON, D.C. – Granicus, the leading provider of government experience software services and solutions, announced the winners of its Digital Government Awards. Since 2010, Granicus has honored government entities and employees who have embraced modern technologies that drive awareness of community programs, improve citizen experiences, transform outdated processes, and inspire civic action.

“The Granicus Digital Government Awards demonstrate governments’ commitment to digital transformation and service delivery to their constituents,” said Gabriele “G” Masili, chief customer officer of Granicus. “This year we received a record number of nominations from governments of all levels across North America showcasing how they’re making a difference in their communities. We are inspired by their efforts and honored to partner with them to innovate the processes, capabilities, and services used by their customers every day.”

The 2023 awards span seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year. The honorees will be featured at Granicus’ Digital Transformation Summit, on October 25 and are listed below.

Winners by Award Categories

Changemaker | For an individual, team, or project leading the charge for innovation

  • 1st: Burlington, Ont. – Engagement Team, Food for Feedback: An Inclusive Engagement Approach
  • 2nd: Angela Barnes – Georgia Ports Authority
  • 2nd: Erin Steele – Union County, N.C.
  • 3rd: Veterans Health Administration – Community Care Referral and Authorization (CCRA) Team
  • Runners Up:
    • Chetrice Mosley-Romero – Indiana Executive Council on Cybersecurity
    • Internal Revenue Service (IRS) – #TeamDigi (Scanning and Digital Intake Teams), Office of Innovation

Community Engagement (Local) | For an organization’s creative use of digital tools to inform and engage

  • 1st: Edmonton, Alta. – Budget Engagement Team, Budget 2023-26 Engagement
  • 2nd: City of North Port, Fla. – Hurricane Ian Response
  • 3rd: San Juan County, Wash. – How should San Juan County prioritize Public Works projects?
  • Runners Up:
    • Alameda County Calif. – Community Engagement for Climate Plan for Government Services and Operations
    • Citrus County, Fla. – Growth Management Department
    • Marion County, Fla. – No Horsin’ Around Litter Campaign

Community Engagement (District/State/Regional/Federal) | For an organization’s creative use of digital tools to inform and engage

  • 1st: New York State Higher Education Services Corporation – HESC Communication Team
  • 2nd: Alberta Health Services – Community Engagement & External Relations Team
  • 3rd: Northeast Ohio Areawide Coordinating Agency (NOACA) – eNEO2050: An Equitable Future for Northeast Ohio (NOACA’s Long-Range Plan)
  • Runners Up:
    • National Park Service – Rocky Mountain National Park Volunteer Program
    • Kansas Department of Transportation (KDOT) – K-96 Improvements Project (in partnership with the City of Wichita and Sedgwick County)
    • S. Secret Service – Wade Buckland & Josh Ryan

Customer Experience | For organizations improving the end-to-end experience for constituents

  • 1st: New York State Department of Labor
  • 2nd: Municipality of Leamington, Ont.
  • 3rd: Administration for Children and Families – Web-Based Sponsor Application for Family Unification
  • Runners Up:
    • Duarte, Calif.
    • Civil Rights Division of the Department of Justice – Product and Disability Rights Teams (Randy Abramson, Veronica Williamson, Cynthia Nelson, Kristin Stitcher), ADA.gov Site
    • East Bay Regional Park District

Digital Transformation | For organizations delivering  impressive  outcomes  through the strategic use of digital tools and tactics

  • 1st: Ontario Energy Board
  • 2nd: Washington State Department of Health
  • 2nd: Gobierno de Puerto Rico – Puerto Rico Innovation and Technology Service (PRITS) and Department of Transportation and Public Works (DTOP)
  • 3rd: U.S. Food and Drug Administration – Office of External Affairs, Web and Digital Services Staff
  • Runners Up:
    • Olathe, Kan.
    • Los Angeles County Board of Supervisors Executive Office – Assessment Appeals Board

Operational Excellence | For organizational efforts to increase efficiency, save costs, retain employees, and support a modern workforce

  • 1st: Oakville, Ont. – Municipal Enforcement Services Online Permitting
  • 2nd: U.S. Department of the Interior – Business Integration Office
  • 3rd: Arizona Department of Environmental Quality
  • 3rd: Sarasota County, Fla.
  • Runners Up:
    • Northern Nevada Public Health
    • Monterey County, Calif. – Housing & Community Development

Trust & Transparency | For organizations using digital solutions to improve access, transparency, and trust in their communities

  • 1st: Tacoma-Pierce County Health Department – Communication Team
  • 2nd: Alameda-Contra Costa Transit District – District Secretary’s Office
  • 3rd: City of Kirkland, Wash. – City Manager’s Office Communications Team
  • Runners Up:
    • Pandemic Response Accountability Committee
    • Minnesota Department of Education
    • Mexico City, Digital Agency for Public Innovation

Website of the Year | For organizations that enhanced their website to meet the needs of modern residents

  • 1st Place & People’s Choice Winner: Gainesville, Fla.
  • 2nd: Sunnyvale, Calif.
  • 3rd: Grand Prairie, Texas
  • Runners Up:
    • Fairfield, Calif.
    • Fort Lauderdale, Fla.
    • Washington State Department of Health
    • Olathe, Kan.
    • Hennepin County Sheriff’s Office
    • Los Angeles County Executive Office of the Board
    • USPS Office of Inspector General


About Granicus

Granicus is the global leader in customer engagement and experience technologies and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting over 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, digital services, government website design, meeting and agenda management software, and records management, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.