Scale how you measure community sentiment and customer experience to get a clear picture of success — without the need for manual effort or big budgets.
Government Experience Insights (GXI) Foundations provides governments with the means to gather feedback on the user journey across digital touchpoints, using fast, always-on engagement capabilities that enable agencies to measure and improve digital experiences at scale and transform insights into meaningful action.
Evaluate performance across critical areas such as service delivery, digital maturity, trust, and public satisfaction.
Gather real-time input at every stage with methods tailored to each interaction’s context, reducing lag time between feedback and action.
Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.
Improve response rates, increase transparency, and gain the insights needed for human-centered innovation and community understanding.
Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.
Evaluate performance across critical areas such as service delivery, digital maturity, trust, and public satisfaction.
Gather real-time input at every stage with methods tailored to each interaction’s context, reducing lag time between feedback and action.
Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.
Improve response rates, increase transparency, and gain the insights needed for human-centered innovation and community understanding.
Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.
Using proven methodologies and a research-backed question bank, GXI Foundations captures key performance indicators like trust and satisfaction across community segments to identify audience needs, detect experience breakdowns, and drive smarter decisions.
Key service delivery, digital maturity, trust, and public satisfaction themes ensure you’re measuring what matters most.
Identify and prioritize efficiency and optimization strategies while reducing the costs in time and resources spent on manual data collection and analysis.
Always on, at-scale engagement ensures decisions are grounded in up-to-date public sentiment, not outdated assumptions.
Coupled sentiment and demographic data ensures your initiatives drive meaningful outcomes across diverse communities.
