By Amy Larsen, Client Success Consultant
As a government communicator, how can you be sure you’re connecting with your audience with the continuously changing landscape in social media? A channel that is nearly ubiquitous in the world of online communications is Facebook. Boasting more than 1 billion monthly active users, Facebook continues to dominate the social media world and has its sights set on reaching “the next 5 billion” users, despite there only being about 2.7 billion people online today worldwide. Although relatively young (it just turned 10 this year), Facebook has been through a lot of changes and evolutions over the last decade, and its not always easy to keep up with them. I was personally thankful to see that creepy guy in the upper left corner of the login screen disappear for good around 2007, but the changes of course have been far more than simply aesthetic updates.
Let’s take a look at some of the most recent changes, and how they may affect you.
Most people know that Facebook has an algorithm to give each of its users a tailored experience on the site, but not as many know that this algorithm is constantly getting tweaked to not only enhance each user’s experience, but also to give more value and reach to its paying customers. So where does that leave Facebook pages or organizations with no budget to use to promote posts? More often, the answer is becoming …cue the crickets. Some clients that I work with have already reported seeing a dip in their reach and likes on Facebook as recently as January 2014. Diminishing likes, fewer comments and lower overall engagement, even for pages that have large existing audiences, may be a reality that more government communicators will have to work around in the coming year.
Facebook has also changed the standard for the type of content it deems likely that your audience will actually want to see on their News Feeds. Content that is timely, relevant, succinct and inherently shareable will be more likely to appear in your audiences’ News Feed, while content that does not fall into these categories may go relatively unnoticed. Since Facebook has raised the standard on the content that is likely to be shared across your audience, it may be time to make a plan to adjust your strategy to align with these new standards for content. Pictures, videos, and shorter, less wordy posts have been recognized as more likely to get your audience’s attention on email and social channels.
Another notable change that the latest round of Facebook News Feed adjustments includes the ability for organizations to promote their content to people who haven’t liked their page by tagging pages or people that others have already liked in a post. For instance, if Bleacher Report tags the Toronto Raptors in a post, and I’ve liked the Raptors’ page on Facebook, I might see this post from the Bleacher Report, even though I’ve never liked the Bleacher Report directly. This cross promotion opens new doors for brands and organizations to promote each other, but it also may turn subscribers off if they suddenly see a lot of content from pages they haven’t previously liked.
With the frequent changes coming from Facebook, it will be essential for communicators to evaluate their content strategy to adjust to the changing environment – if your content is not getting noticed on Facebook, what are other channels you will use to reliably connect with your stakeholders? Email has consistently been recognized as the winning channel when it comes to directly connecting with subscribers, and Twitter at the very least will always display your content in your followers’ feeds, even if it only stays there for a few minutes. If you’re looking at your options for increased outreach this year, make sure to consider every method available to better engage with your audience, and be sure to stay informed on how to make these tools work for you.