Granicus Digital Government Awards logo. 2027 Granicus Digital Government Awards

Nominations open 17 September

Explore the new categories
Representation of a dedicated government employee
Representation of a dedicated government employee
Experience services consultants guiding government digital strategy
Representation of a dedicated government employee
Representation of a dedicated government employee
Representation of a dedicated government employee

Recognising the public sector teams who are reimagining what’s possible

Every day, public servants are improving lives, building trust, and creating better experiences for their communities. The Granicus Digital Government Awards recognise the people, teams, and organisations making a measurable difference by reimagining what’s possible in modern government. 

Nominations for the 2027 Granicus Digital Government Awards open 17 September 2026. The submission period closes on 30 October 2026.

Share your impact. Celebrate your team. Amplify your success.

Read our FAQs

Learn about this year's categories

We’ve added new categories this year and changed the focus of others. Be sure to review the descriptions below. You may enter multiple categories, but please adapt your submission to ensure relevance to the targeted category.

Accessibility for All award icon
Accessibility for All For those leading the work to make government services, information, and digital experiences more accessible and inclusive for all.  Learn more
Accessibility for All

For those leading the work to make government services, information, and digital experiences more accessible and inclusive for all. 

This award recognises organisations, teams, individuals, or programmes that are advancing accessibility through digital services, accessible design, policy, governance, training, and organisational leadership. Nominees are removing barriers to participation and ensuring that all members of their community can access services, information, and opportunities with dignity and independence. 

What to highlight
  • The accessibility challenges or barriers that were identified. 
  • The initiatives, policies, technologies, or programmes implemented to improve accessibility. 
  • How accessibility was embedded into internal processes, digital services, communications, websites, forms, or customer experiences. 
  • Efforts to build an accessibility-focused culture through training, governance, or leadership. 
  • Metrics of success and/or real-world examples demonstrating improved accessibility, participation, usability, or customer experience. 
AI for Public Service award icon
AI for Public Service  For public sector innovators using artificial intelligence to improve public services and operations while maintaining trust, empathy, and accountability.  Learn more
AI for Public Service

For public sector innovators using artificial intelligence to improve public services and operations while maintaining trust, empathy, and accountability. 

This award recognises organisations, teams, individuals, or pilot programmes that are applying artificial intelligence in practical, responsible, and impactful ways. Whether improving constituent experiences, increasing staff capacity, enhancing decision-making, or streamlining operations, these changemakers are using AI to deliver measurable value while maintaining trust and accountability.

What to highlight
  • The challenge or opportunity that AI helped address. 
  • How AI was tested, implemented, and integrated into operations or services. 
  • Governance, risk management, or responsible AI practices that guided the initiative. 
  • Benefits delivered to residents, businesses, visitors, or employees. 
  • Lessons learned throughout implementation, testing, or pilot programmes. 
  • Metrics of success and/or real-world examples demonstrating measurable outcomes and impact. 
Changemaker award icon
Changemaker For an individual, team, or project leading meaningful change and driving innovation.  Learn more
Changemaker

For an individual, team, or project leading meaningful change and driving innovation. 

This award recognises an individual, team, or project that is challenging conventional approaches and delivering transformative results. Through leadership, creativity, persistence, and vision, these changemakers are helping their organisations or communities solve problems, embrace new opportunities, and achieve lasting impact. 

What to highlight
  • Challenges or barriers that required a new way of thinking. 
  • How the individual, team, or project drove change within the organisation or community. 
  • Examples of leadership, innovation, or creative problem-solving. 
  • How this effort stands apart from traditional approaches. 
  • Specific results or outcomes demonstrating measurable impact.
Fostering Thriving Communities award icon
Fostering Thriving Communities  For public servants and organisations creating measurable improvements in the lives of the people and communities they serve.  Learn more
Fostering Thriving Communities

For public servants and organisations creating measurable improvements in the lives of the people and communities they serve. 

This award recognises organisations, teams, and initiatives that have delivered meaningful community outcomes through innovative programmes, services, engagement efforts, or digital transformation initiatives. These efforts have improved quality of life, increased participation, expanded access to services, strengthened communities, or addressed important public challenges. 

What to highlight
  • The community challenge, need, or opportunity being addressed. 
  • The initiatives, services, or programmes implemented. 
  • How community members or stakeholders were involved. 
  • The outcomes achieved for residents, businesses, or visitors. 
  • Stories that illustrate real-world community benefits. 
  • Metrics demonstrating measurable impact and success. 
Insight to Impact award icon
Insight to Impact For leaders and organisations turning data, feedback, and community insight into measurable results.  Learn more
Insight to Impact

For leaders and organisations turning data, feedback, and community insight into measurable results.

This award recognises organisations, teams, leaders, and initiatives that move beyond collecting information and actively use insights to improve decisions, services, policies, and outcomes. By leveraging data and insights effectively, these organisations transform information into meaningful action and measurable impact. 

What to highlight
  • Sources of data, feedback, or community insight. 
  • How information was gathered, analysed, and shared. 
  • Decisions, service improvements, or actions that resulted. 
  • Stakeholder involvement in interpreting or acting on insights. 
  • Outcomes that would not have occurred without the insights gathered. 
  • Metrics and/or real-world examples demonstrating improvement and impact. 
Operational Transformation award icon
Operational Transformation For efforts to improve efficiency, effectiveness, and performance.  Learn more
Operational Transformation

For efforts to improve efficiency, effectiveness, and performance. 

This award recognises organisations, teams, individuals, and initiatives that are modernising operations, optimising resources, and improving how government works. Whether streamlining processes, increasing productivity, strengthening compliance, reducing costs, saving time, or improving employee experiences, these organisations are delivering better outcomes through operational excellence. 

What to highlight
  • Background on previous processes, workflows, or inefficiencies. 
  • The improvements that were made and why. 
  • Technologies, strategies, or organisational changes introduced. 
  • Benefits achieved for employees, departments, or stakeholders. 
  • Cost savings, time savings, or increased efficiency. 
  • Metrics and/or real-world examples demonstrating measurable operational improvements. 
Operational Transformation award icon
Outstanding Government Experience For organisations delivering exceptional, connected, and customer-centred government experiences.  Learn more
Outstanding Government Experience

For organisations delivering exceptional, connected, and customer-centred government experiences. 

This award recognises organisations, teams, or initiatives that have transformed how people interact with government by creating seamless experiences across services, channels, and touchpoints. These organisations combine innovation, customer insight, and service design to deliver experiences that are easier, more intuitive, and more responsive to community needs. 

What to highlight
  • The challenges being addressed. 
  • The services, interactions, or journeys that were improved. 
  • How customer feedback, research, or community input informed the effort. 
  • Innovative approaches used to simplify and improve experiences. 
  • Changes in customer satisfaction, engagement, adoption, or access. 
  • Metrics demonstrating measurable improvements to the overall experience. 
Power of Partnership award icon
Power of Partnership  For those achieving better outcomes through collaboration and partnership.  Learn more
Power of Partnership

For those achieving better outcomes through collaboration and partnership. 

This award recognises organisations or initiatives that have brought people, teams, departments, agencies, or partners together to solve complex challenges and create greater impact. These partnerships demonstrate that collaboration can accelerate innovation, improve services, and achieve results that would be difficult to accomplish independently. 

What to highlight
  • The challenge or opportunity that required collaboration. 
  • Internal, external, cross-agency, or community partners involved. 
  • How the partnership was formed and maintained. 
  • Contributions made by different stakeholders. 
  • Obstacles overcome through collaboration. 
  • Metrics and/or real-world examples demonstrating the impact achieved through working together.
Trust & Transparency award icon
Trust & Transparency For public sector leaders using technology and innovation to strengthen public trust and accountability.  Learn more
Trust & Transparency

For public sector leaders using technology and innovation to strengthen public trust and accountability. 

This award recognises organisations, teams, individuals, or initiatives that are improving transparency, increasing access to information, and fostering greater confidence in government. Through digital tools, public participation, more open decision-making processes, or improved access to records, meetings, and information, these organisations are helping build stronger relationships with their communities. 

What to highlight
  • The transparency, accountability, or trust challenge being addressed. 
  • The digital tools, programmes, or initiatives implemented. 
  • How access to information or public participation was improved. 
  • Why these efforts matter to the community. 
  • Examples of increased engagement, accountability, or visibility. 
  • Metrics demonstrating measurable improvements in trust, transparency, or participation. 

Frequently Asked Questions

The awards are open to all Granicus customers in the UK and Europe. This includes local government, central government, housing, NHS, emergency services, education, transport, and other public sector organisations. Submissions should focus on innovation in digital government through the use of Granicus solutions.

Organisations must nominate themselves (or their teams/projects/individuals) to ensure the submission is accurate.

Great government work deserves a bigger audience.

Every year, government teams deliver meaningful results for their communities. Too often, those successes aren’t seen beyond the people closest to the work.

The Granicus Digital Government Awards help bring those stories to a broader audience. Award winners receive more than accolades; they gain a platform to showcase their accomplishments through customer stories, articles, videos, social promotion, speaking opportunities, and other forms of professional recognition.

Whether you’re demonstrating the impact of an important initiative, highlighting your team’s work, supporting grant reporting efforts, or sharing results with leadership, these awards help you tell your story more effectively.

The strongest nominations tell the story of the people, communities, and outcomes that made the project successful.  

The best submissions help judges understand:

  • The challenge you were trying to solve. 
  • Why it mattered to your organisation or community. 
  • What actions you took and what digital tools you leveraged. 
  • The measurable results you achieved. 
  • The impact on residents, constituents, students, businesses, visitors, or staff, with hard proof metrics and real-world stories. 
  • Lessons others can learn from your experience. 

Numbers are great. Stories are powerful. 

The strongest entries include both.

Great nominations answer questions like: 

  • How did this work support your agency’s strategic priorities? 
  • What changed for residents, customers, or staff? 
  • What metrics demonstrate success? 
  • What unexpected benefits emerged? 
  • Do you have a resident, stakeholder, employee, or elected official quote? 
  • Is there a real-world story that illustrates the impact? 

You don’t need a perfect spreadsheet full of metrics, but your entry should show measurable success.

There is no specific timeframe requirement for nominations. However, recent work (past 1-2 years) is preferred.

There is no fee to enter the Granicus Digital Government Awards.

Nominations close on 30 October 2026.

Nominations are reviewed by a judging panel and evaluated based on the category’s criteria.

Winners will be announced in early 2027.

The Granicus Digital Government Awards are open to Granicus customers across the globe. However, judging is conducted separately, with unique winners in each region.

Please ensure you enter the appropriate region’s awards:

Australia & New Zealand
North America
UK & EMEA

For additional questions about the awards, email awards@granicus.com.

Upon accepting the award, winners agree to Granicus’ use of the organisation or individual’s name in promotional communications. Additionally, winners agree to share their successes with other government communicators in partnership with Granicus within a year of accepting the award. This may take the form of participating in a live event, speaking on a webinar, or interviewing for a video or written success story.