Modernise workflows to rapidly respond to residents and improve customer service.
Save time and resources by providing hassle-free, online service delivery using digital forms and automated workflows. Granicus solutions relieve the burden placed on staff while simultaneously making it easy for citizens to serve themselves anytime, anywhere.
Stevenage Borough Council sought a technology solution that would meet digital accessibility requirements and make it easier for customers to find information on their website. The council’s new website created a wide range of online services tied to a customer account that integrates with back-office systems. Stevenage was able to effectively convert its high volume of in-person and telephone requests to digital inquiries.
Manage resident interactions and serve any customer whether they’re online, on the phone, or in-person from one hub—a CRM and SRM solution built for public sector.
Use a low-code platform to quickly create, publish, and maintain dynamic online forms that validate submission data in real time and allow residents to easily self-serve digitally. No more customer service requests for questions that can be solved easily online.
Improve the experiences of residents and staff alike while ensuring greater security and transparency with online portals that include transaction history, request progress, and inter-department collaboration to automate data transfer and efficient customer communications.
Handle resident transactions and back-office tasks end-to-end with case management features that manage and track the requests important to your community and reduce staff burden.
Connect other applications to Granicus’ digital services and forms solution to create a complete system of record for resident requests.
Understand how our products work together to help governments improve outcomes for everyone.
