Granicus Digital Government Awards winners announced

For an individual, team, or project leading the charge for innovation.

This award recognises an individual, team, or project that is solving problems in a unique way and delivering results that make a difference in a community or organisation. This category recognises the leadership, vision, creativity, and dedication of a changemaking individual or team, or the impact of a project that is achieving critical success toward an organisation’s mission.

For an organisation’s creative use of digital tools to inform and engage.

This award recognises organisations that use innovative tools to expand community engagement and remove barriers to participation, finding creative ways to encourage community involvement, inform and engage underrepresented groups, and/or turn community input into useful insights, better decision making, and measurable impact.

For organisational efforts to increase efficiency, save costs, retain employees, and support a modern workforce.

This award is for organisations serving as models in public sector efficiency. Whether it’s reducing customer service enquiries, streamlining labour-intensive processes, improving compliance, recovering revenue, or saving resources, these organisations are using technology to operate better, faster, and leaner.

For organisations delivering better, more relevant government experiences for the public through the strategic use of digital tools and tactics.

This award recognises organisations leading a profound digital shift in how the public is served by transitioning from outdated tech or in-person interaction to modern digital technologies. These organisations use human-centred design and community engagement to develop the digital services people want with the exceptional user experience they expect.

For organisations using digital solutions to improve access, transparency, and trust in their communities.

This award recognises organisations using technology to increase visibility into the public service process and foster trust among constituents and stakeholders. This could include efforts to increase access to and engagement in public meetings and the decision-making process, providing better access to public records, being a good steward of taxpayer dollars, or improving accountability and compliance in areas of importance to the community.

For organisations improving the end-to-end experience for constituents.

This award recognises organisations that enhanced the user experience for their community by taking a holistic approach to improving government services. This could include moving key services online, providing greater transparency into requests and their status, and/or adopting a new and innovative approach to communicating services to residents. The key to success for these organisations is an integrated approach that improved multiple parts of the government experience in tandem.