EngagementHQ

Give teams the ability to engage across the entire IAP2 public participation spectrum and start conversations in varied environments. Customise participant registration and keep conversations connected no matter where they take place (web, mobile, email, or social).

Build experiences that encourage a broad context. Participants answer in whatever way suits them best including text, photos, videos, emojis, or map responses. Integrate existing Granicus products such as govDelivery, as well as third-party tools, to expand options.

Efficient moderation is more than picking up on profanities; it’s about creating a safe space for conversation. With a mix of human-eye and AI moderation, conversations receive contextual vetting. That means teams can establish a genuine connection with users while enforcing community guidelines. Available 24/7 in Spanish, English, Welsh, and French languages for all public discussions.

EngagementHQ is built to last, whether serving a small city with a growing population or an enterprise organisation. Change and grow with a team of experts ready to help improve community experiences every step of the way.

Work with our team to build an engagement environment, receive strategic support, or measure performance with regular benchmark reporting. Customise the look and feel with EngagementHQ’s no-code appearance editor, gain practice insights from peers in govCommunity, or connect community data to third-party systems using the API. Organisations can even create more than one engagement hub catering to different departments, regions, or brands.

Participant activity and information live in a centralised workspace, giving changemakers the context they need to drive community engagement and prevent issues from escalating. Adjust the EngagementHQ registration so that participant information is accessible, usable, and right for each business.

Capture activity and participant attributes and import existing information to unify data across systems. Give citizens the ability to create a profile and log in from anywhere. Then, streamline promotion efforts with project recommendations, subscriptions, and contribution history.

Analyse engagement performance using pre-built dashboards for each tool and the purpose-built “Aware, Informed, and Engaged” (AIE) framework. Access hundreds of ways to customise metrics, filters, and dashboards. Categorise responses with AI-powered text and sentiment analysis.

Share relevant dashboards and reports to keep teammates and stakeholders up to date with key engagement insights and trends. Built-in compliance, data security, and privacy requirements, and regional hosting to meet data governance needs worldwide.